At iPoolGo Marketplace, we’re committed to delivering your order quickly, securely, and efficiently. Please review our Shipping & Returns policy below.

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times vary depending on your location.

• Domestic Orders: 3–7 business days
• International Orders: 7–21 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Confirmation

Once your order has been shipped, you’ll receive a confirmation email containing your tracking information so you can monitor your delivery.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, product size, weight, and selected shipping method.

From time to time, we may offer free shipping promotions on eligible products or orders.

International Shipping

We proudly ship to customers in many countries worldwide.

Customers are responsible for any applicable customs duties, import taxes, or additional fees required by their local authorities.

Returns Policy

We want you to be completely satisfied with your purchase.

If you’re not happy with your order, you may request a return within 30 days of receiving your item.

To qualify for a return, products must:

• Be unused and in their original condition.
• Be returned with all original packaging.
• Include all accessories, manuals, and components.
• Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon arrival:

• Used or assembled products.
• Products damaged through misuse or improper installation.
• Clearance or final sale items.
• Customized or special-order products.
• Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

• Your order number.
• Photos of the damaged product.
• Photos of the packaging.
• A brief description of the issue.

We will review your claim and arrange a replacement, repair, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrectly supplied item, we will cover the return shipping costs.
• If the return is due to a change of mind or an incorrect purchase, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Need Assistance?

If you have any questions about shipping, returns, or your order, our customer support team is here to help.

Email: [email protected]

Website: www.ipoolgomarketplace.com

We appreciate your trust in iPoolGo Marketplace and are committed to providing a smooth shopping experience from checkout to delivery.